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Visitor II

return is 'lost'?

According to the IRS and Turbotax, my prepaid card was sent to me and loaded shortly after. I never received it and I can't access the site to see details about it without the card number that I don't have. It has been over two months and I don't know what to do. Turbotax won't let me talk to a human without adding the $30 benefits. I'm shocked that there is no way to contact this website and I will certainly NEVER use it again. What should I do at this point? Is my only option to pay them to talk to me?