cancel
Showing results for 
Search instead for 
Did you mean: 
JR
Member

Lack of support at Turbo Tax

I have called turbo tax with my support number for 4 times today. 

The first time they called me back the phone line had a poor connection and the support member hung up.

 

I called again waiting another hour for support.

The support member called and a recording came on that said we will only call once. I am stating I am on the phone. Again they hang up.

 

I called again now waiting over another hour for a call back.  The support staff calls back and after asking my question said she can not answer my question but will escalate my question to another support member. She states she will not disconnect me. Then a recording comes on that I will receive a call in 1 hour and 33 minutes. 

It is now 2 hours and no phone call.

 

I call back again and am told I will have to wait for 1 hour and 42 minutes. Very disappointing support!!

11 Comments
Visitor II

Lack of support at Turbo Tax

OK, so rather than complain about it, ask your question here and maybe someone can give you a good answer...  Just a thought.

Visitor III

Lack of support at Turbo Tax

Well, I am trying to get an answer online under the community, does anyone from Turbotax look at questions people are asking,  and answer them. look at all the questions with no answers, there just isn't a few. 

Moderator

Lack of support at Turbo Tax

@JR What's the problem you're trying to contact us about?

 

@taylor1277 It looks like PaulaM replied to your other post, so I think you should be all set! If you have further questions, please add them on to your other thread. Thanks!

Visitor III

Lack of support at Turbo Tax

An answer to your thought I have asked twice already with help. I payed for help from Turbotax and they wanted me to pay again. Will I be using TurboTax next year, No I will not use them next year. 

Moderator

Lack of support at Turbo Tax

@taylor1277 I'm looking up your order and I don't see any fees for the additional services we offer regarding paid assistance. If I'm missing something, please private message me your order number and I will look it up.

Visitor III

Lack of support at Turbo Tax

It was included in the option that I took, when I did the taxes I had help from a tax planner or someone from TurboTax and after I thought we were done and she went offline and I printed out the taxes is when I seen that my taxes for 2017 were amended, I told her I needed to amend 2016. Well to late now, I will have used TurboTax for a few years, after this year I will not come back. To late I already sent them in, there is a deadline and I never had to wait to the last minute. even for an answer to a question. thanks TurboTax, thanks alot. don't reply, I am done. 

Visitor II

Lack of support at Turbo Tax

typical

 

Visitor II

Lack of support at Turbo Tax

Certain issues cannot be solved only by an email or response. I support the previous person and have the same issues right now. I will make it my mission to get this attitude from Turbotax to as many as possible.

Visitor II

Lack of support at Turbo Tax

Is anyone from Turbo Tax