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Visitor II

Import malfunction from Interactive Brokerage into Home and Business

I have been trying numerous times to import my Interactive Brokerage(IB) tax forms into Home and Business using the Query Id and Token, which I set up via the IB site.  Each time I receive a message that my tax forms are not available (now 4/15), which is incorrect as my conversations confirm with IB help desk that my tax forms are complete and I can download.   The IB help desk also stated he received many calls today with the same problem.  As time is running out, any advice to process this import timely?  Thank you.