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Visitor I

I NEED A BETTER UNDERSTANDING

Hello to anyone that took the time out to read this. I'm trying to get a understanding on how I manage to file my TAXES on FEB 3 2018 and still till this day APRIL 24  2018 I still didn't receive my Federal Refund although I've receive a notice telling me to basically do nothing for 90 days and I've done just that today is the 90th day and so I called the 1040 number and I was assisted but the man asked about the notice that I received and I told him the honest truth yes I receive the notice and that I haven't receive any information about what's going on with my refund why haven't I receive anything or what is going on and he doesn't have a clue he checked my account and even it didn't have anything telling him any reason to have the refund on hold so what is going on