jlw
Visitor I

Upgrade from Freedom Edition

All our information is entered after following the start here button, and we're prompted to upgrade: "Choose TaxFreedom.com to select a TurboTax Value Added Offer to best support your tax situation. After you sign in with a new product, we’ll transfer all your information and you can continue your return right where you left off. "

 

Any place we log in to turbo tax, it just brings us back to the freedom edition and prompts us yet again to go choose a value added offer.  What selections should we make that allow us to upgrade the product and have information transferred as promised?

5 Comments
Moderator

Upgrade from Freedom Edition

Hi jlw,

 

Here are the steps to upgrade your account:

You can upgrade or switch to a higher version of TurboTax after you've started your 2017 return.

  1. Select Upgrade in the menu. (If you don’t see this menu on the left, select Take me to my return to get to it or try the menu icon in the upper-left corner if your screen/window is too small.)
  2. Then, select the version you'd like to upgrade to.
  3. Before you can print or e-file, we'll prompt you to enter your payment information. You can also prepay at any time by doing this:
    1. Go to File in the left-hand menu and continue until you get to Review your order, then select Start or Revisit.
    2. Keep going until you see How would you like to pay for TurboTax? On that screen, select Pay with your credit card.
    3. Enter your credit card information and then select Pay Now.
    4. Sign out and then sign back in to access your prior-year return or other upgrade features.

I hope this helps!

 

Visitor II

Upgrade from Freedom Edition

There's no Upgrade button. I saw another answer to "clear & start over" and I did that. Then I filled out my "My Info" again, but there's still no Upgrade button.

Visitor I

Upgrade from Freedom Edition

I guess 4 months later, they haven't fixed this. Wish I had known this sooner!

Visitor II

Upgrade from Freedom Edition

I am stuck in 'Freedom Edition' and cannot upgrade....no upgrade button appears.


@navygatr1 wrote:

I guess 4 months later, they haven't fixed this. Wish I had known this sooner!


 

Visitor II

Upgrade from Freedom Edition

same for me! No upgrade button. it's driving me nuts. Did anyone resolve?