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Visitor II

System runtime serialization error when trying to get updates and state file

Help please!  I'm getting this error in TurboTax.  It happens when TT tries to get an update, and also happens when it tries to fetch my state file - therefore as a result I'm not able to file my state taxes!  TT runs normally otherwise, and I was able to go through my entire federal return, but now I'm stuck with the inability to do state.

 

Here is the error:

 

Runtime error

I'm running Windows 7.  

I see mention on the TT site of a need to download MS SQL Server Compact 4.0.:

https://ttlc.intuit.com/questions/1900420-error-system-runtime-serialization-serializationexception-...

I did this, including the bit about upgrading the permissions on the global.sdf file, but it did not help - I'm getting the same runtime error.

Please help!  Thanks.

 

 

4 Comments
Visitor I

System runtime serialization error when trying to get updates and state file

been there, done that,  what i needed to do was uninstall all other years of turbo tax software.  then tt worked perfectly.  good luck it worked for me.

Visitor II

System runtime serialization error when trying to get updates and state file

Thanks - will have to give that a shot tonight (got several years to uninstall).

Visitor II

System runtime serialization error when trying to get updates and state file

So unfortunately - it didn't work.  I even tried doing a "repair", which included a PC reboot, and am still having the same problem.    I'd like to call the TurboTax folks, but I can't seem to find a contact phone number on their website!!!  Ugh.  Will keep trying...  if anyone has any other suggestions, please post!

Visitor II

System runtime serialization error when trying to get updates and state file

Update - I talked with a TurboTax person.  She tried walking me through various attempts at things, but nothing worked.  In the end we did a workaround where I manually downloaded the state and installed it manually, and that worked.

 

To download the state manually - I logged into turbotax.com, went to "Intuit Account" on the lower left, then Edit of Billing and Shipping, and then "Downloads & Unlocks", this showed a link to download the state installation executable.

 

Unfortunately during this whole process it charged me extra for the state download!  $44.99.  I'm trying to work with them to get a credit (I had purchased Deluxe, which is supposed to include 1 state download).  They're being a pain in the rear about it, for some reason.   Waiting for a supervisor to call me back.