Help please! I'm getting this error in TurboTax. It happens when TT tries to get an update, and also happens when it tries to fetch my state file - therefore as a result I'm not able to file my state taxes! TT runs normally otherwise, and I was able to go through my entire federal return, but now I'm stuck with the inability to do state.
Here is the error:
I'm running Windows 7.
I see mention on the TT site of a need to download MS SQL Server Compact 4.0.:
I did this, including the bit about upgrading the permissions on the global.sdf file, but it did not help - I'm getting the same runtime error.
Please help! Thanks.
So unfortunately - it didn't work. I even tried doing a "repair", which included a PC reboot, and am still having the same problem. I'd like to call the TurboTax folks, but I can't seem to find a contact phone number on their website!!! Ugh. Will keep trying... if anyone has any other suggestions, please post!
Update - I talked with a TurboTax person. She tried walking me through various attempts at things, but nothing worked. In the end we did a workaround where I manually downloaded the state and installed it manually, and that worked.
To download the state manually - I logged into turbotax.com, went to "Intuit Account" on the lower left, then Edit of Billing and Shipping, and then "Downloads & Unlocks", this showed a link to download the state installation executable.
Unfortunately during this whole process it charged me extra for the state download! $44.99. I'm trying to work with them to get a credit (I had purchased Deluxe, which is supposed to include 1 state download). They're being a pain in the rear about it, for some reason. Waiting for a supervisor to call me back.