Visitor II

PIN; Need to enter IRS assigned PIN

IRS assigned me a six digit PIN.  I need to enter this to file, but where?  Everything here says under Federal taxes, "Other Tax Situations" or under Personal, "Other Tax Situations".  Neither exist.  We are coming up on tax deadline.  Does anyone at TurboTax read these things?

4 Comments
TurboTax Specialist

PIN; Need to enter IRS assigned PIN

If you are using TurboTax Online, try these steps to help you enter the IP PIN. I'll give you two ways to get there in the online software. It looks like the steps you are finding may be for the desktop version of the software instead of online version.

 

First, try this:

  • Log in and click Take me to my return
  • Click Search in the top right corner of your screen (near Help)
  • Type in IP PIN and hit enter
  • Then click on Jump to IP PIN
  • Select Yes there and enter the PIN 

Second way: 

  • Log in and click Take me to my return
  • Click Federal to the left side of the screen
  • Then Other Tax Situations at the top under the Search box in top right corner
  • Scroll down to Other Return Info section
  • Click Start (or revisit) there next to  Identity Protection PIN

If you are using the TurboTax CD/Download desktop software (installed on your computer), use these steps:

  • Open the software 
  • Click Federal Taxes then Other Tax Situations directly below that tab
  • Scroll down and click Start next to Identity Protection PIN there

Other Info:

Visitor I

PIN; Need to enter IRS assigned PIN

I followed instructions to enter 6 digit PIN. However when I went back to Smart Check area it is still looking for 5 digit PIN. Im going in circles. Unable to submit taxes. Can someone help? 

TurboTax Specialist

PIN; Need to enter IRS assigned PIN

A 5 digit pin is your electronic filing pin.  It is something different then the six digit IP PIN.  Return to the File tab and proceed back through those screens and you should be prompted to enter the filing pin.

Visitor I

PIN; Need to enter IRS assigned PIN

I would like for the software to prompt me to enter the federal PIN number. We were breached a few years ago and someone filed for a federal tax refund before we filed our taxes, so the IRS set us up with a 6 digit PIN for filing electronically. The problem is the software never prompted me to enter the PIN prior to submitting our taxes, so our filing was rejected at the state and federal level. We had to file an amended return manually, which takes FOREVER to process. With all of the other helpful prompts in the TurboTax software it would great if they added this to next year's build. A simple "Do you have a federal PIN number to enter to file your return electronically?" would be fantastic.