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Jan
Member

2014 app crashes, will not run

I need to access my 2014 return and tried to open it with the 2014 Turbo Tax Premier app, the same software I used to create the return. The app would not run unless I updated it, which I did. Now it crashes. Still cannot access my 2014 return.

 

Iʻm using a Mac w/ the latest OS.

2 Comments
Visitor II

2014 app crashes, will not run

I am having the same problem.

Jan
Member

2014 app crashes, will not run

An Intuit support person was able to help me solve the issue. She directed me to a patch which I downloaded from the Intuit site and applied through a terminal command. She walked me through the process on the phone. After applying the patch, the 2014 TT app ran on my Mac and I was able to access my return. The patch is not referenced anywhere on the Intuit site as far as I could see, so it is necessary to work through phone support.