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Visitor III

Is TurboTax not working right now?

Keep getting an error when I try to get things started. "start.intuit.com’s server IP address could not be found."

3 Comments
Moderator

Is TurboTax not working right now?

Hey there! Have you tried another browser or cleared cache and cookies?

 

I'm seeing a few other situations where that worked for some. Another TurboTax user had success switching their wifi (they connected to their phone instead of home wifi) - not sure if that's an option, or if there is somewhere else you can connect and try to access the site: https://myturbotax.intuit.com/

 

Let me know if any of this is helpful! 

Visitor III

Is TurboTax not working right now?

I did try both a new browser and clearing cache multiple times. That did not ultimately work but some time this morning, I did wind up getting to connect.

 

I don't suppose you can direct me to someone who could cancel the extension request I submitted? I put that in when I had concerns I wouldn't be able to file before the end of the day today. That's now a moot request.

Moderator

Is TurboTax not working right now?

I'm so glad to hear you were able to connect! 

 

You cannot cancel an extension request, but it's not a problem. You can still file on or before the tax filing deadline, even after requesting an extension.