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Visitor II

Where did my refund go?

IRS says that my refund has been deposited into my bank account but I have no bank account. I requested a prepaid visa from Turbo tax and I have not received it in the mail. How do I get a hold of a REAL person to help me from Turbo Tax
1 Comment
TurboTax Specialist

Where did my refund go?

For the Turbo Prepaid Visa Card, you will need to contact Turbo Prepaid Visa Card customer service at (888) 285-4169 or 888-288-1514 for assistance so that they can cancel it and get you another card sent out. 

 
Or you can go here https://www.turboprepaidcard.com/contact-us and click on Report a lost, stolen or damaged card and follow the steps they provide. They will cancel that card and transfer the remaining balance to a new card.